Warranty Policy
iTechArena Warranty Policy
Last Updated: May 2025
At iTechArena, we stand behind every product we sell. All products sold through our platform come with the official manufacturer's warranty. This page outlines how warranty support works, what is covered, and how to make a claim.
Manufacturer Warranty Coverage
All products sold by iTechArena are 100% genuine and come with the brand's official India warranty. Warranty periods vary by brand and product category:
| Category | Standard Warranty |
|---|---|
| Smartphones & Tablets | 1 Year |
| Truly Wireless Earbuds (TWS) | 1 Year |
| Headphones & Earphones | 1 Year |
| Bluetooth Speakers | 1 Year |
| Smartwatches & Fitness Bands | 1 Year |
| LED TVs | 1–3 Years (brand-specific) |
| Accessories & Cables | 6 Months |
What Is Covered
- Manufacturing defects and hardware malfunctions under normal use
- Screen/display defects not caused by physical damage
- Battery issues (within defined thresholds per brand policy)
- Internal component failures
What Is NOT Covered
- Physical damage, cracks, dents, or broken parts
- Water damage or liquid ingress (unless explicitly stated by brand)
- Damage from misuse, negligence, or unauthorized modification
- Consumable parts (e.g., earpad cushions, carry cases)
- Damage caused by third-party accessories
- Products with tampered or missing serial numbers
How to Make a Warranty Claim
- Email Us: Send your claim to [email protected] with your order number, product name, and a description/video of the issue.
- Assessment: Our team will assess whether the issue falls under warranty coverage within 2 business days.
- Service Centre Referral: Eligible claims will be directed to the nearest authorized brand service centre in your city.
- Resolution: The brand's service centre will repair or replace the product as per their warranty terms.
Important Notes
- Always retain your purchase invoice — it serves as proof of warranty.
- Warranty claims must be initiated within the warranty period from the date of purchase.
- Out-of-warranty repairs can be arranged through the brand's service network at the customer's cost.
Contact for Warranty Support
📞 Email: [email protected]
📍 Store: SCO. 1072-73, Sector 22-B, Chandigarh – 160022
🕐 Hours: Mon–Sat, 10 AM – 7 PM IST